Faac C721 trips mains when connecting transformer

[Gatehelp]

Hi, I have installed a faac c721 with 4 Photocells and everything we connect the transformer it trips the power in the house. We have tested and we get 250v but cannot understand why it keeps shorting the circuit. The c721 is just sat on driveway can't get around it. Has anyone noticed problems with this before - the transformer could just be a smoke screen it's brand new only a couple of weeks old. Faac have said send it back for testing but that's a nightmare with all the blockwork settled back in. I have the nylon racking off also. Any help would be grateful.

[SamA]

Hi, I have installed a faac c721 with 4 Photocells and everything we connect the transformer it trips the power in the house. We have tested and we get 250v but cannot understand why it keeps shorting the circuit. The c721 is just sat on driveway can't get around it. Has anyone noticed problems with this before - the transformer could just be a smoke screen it's brand new only a couple of weeks old. Faac have said send it back for testing but that's a nightmare with all the blockwork settled back in. I have the nylon racking off also. Any help would be grateful.

Hi, 

Usually the fuse on the board will trip before the breakers in the house do. If you take off all the accessories on the board and just run the motor on its own does the same fault occur?

[Gatehelp]

Hi, I have installed a faac c721 with 4 Photocells and everything we connect the transformer it trips the power in the house. We have tested and we get 250v but cannot understand why it keeps shorting the circuit. The c721 is just sat on driveway can't get around it. Has anyone noticed problems with this before - the transformer could just be a smoke screen it's brand new only a couple of weeks old. Faac have said send it back for testing but that's a nightmare with all the blockwork settled back in. I have the nylon racking off also. Any help would be grateful.

Hi, 

Usually the fuse on the board will trip before the breakers in the house do. If you take off all the accessories on the board and just run the motor on its own does the same fault occur?

Hi mate, sorted now here was the issue thanks for your reply.

Live and neutral crossed on the rcd (one connected one side, one connected the other side of the consumer unit)

And mcb too small (6amp should've been more than a 12 amp)

[SamA]

Hi, I have installed a faac c721 with 4 Photocells and everything we connect the transformer it trips the power in the house. We have tested and we get 250v but cannot understand why it keeps shorting the circuit. The c721 is just sat on driveway can't get around it. Has anyone noticed problems with this before - the transformer could just be a smoke screen it's brand new only a couple of weeks old. Faac have said send it back for testing but that's a nightmare with all the blockwork settled back in. I have the nylon racking off also. Any help would be grateful.

Hi, 

Usually the fuse on the board will trip before the breakers in the house do. If you take off all the accessories on the board and just run the motor on its own does the same fault occur?

Hi mate, sorted now here was the issue thanks for your reply.

Live and neutral crossed on the rcd (one connected one side, one connected the other side of the consumer unit)

And mcb too small (6amp should've been more than a 12 amp)

Hi, 

No problem, thank you for the update.

Sam.