Disable Open hold On NICE NC824

[benbrooks]

Is there a way to disable the Open hold feature on the NICE control unit ? the issue I have at one of our client sites is the gate is opened remotely via a Paxton entry system/ fob entry, nobody waits for the gates to fully open but as they pass through they trigger the induction loop in the ground on the inside ( for auto opening when leaving). This sends a second open signal which of course then holds the gates open. 
It also has the same effect if someone follows close behind and also taps their fob on the external reader.
While I can see the value in the hold open feature it just doesn't work for this site.

Hi,

Thank you for the enquiry.

Firstly which Nice control unit is it that you have? from the symptoms of the fault you have explained, You will need to enable apartment block mode on your control panel which will then make the panel ignore the second command once I know which control panel that you have in situ I can find this part of the manual and guide you where to find it.

However usually the gates will only hold open if there is a relay stuck in the closed position which is wired into open, I would see if there is potentially a sticky relay that could be causing this fault either from the induction loop of the Paxton entry system. Typically the only thing that would stop the gate from automatically closing if this feature is enabled is a safety feature such as photocells on safety edges; if you can open and close the gates now by a command then I would not say that this is the issue.

I hope the above information helps.

Ben