Nice Robus RB100 - Control Board Buttons Not Working

[JoeF]

I'm having some issues with the buttons on the RBA3 control board of our Nice Robus RB1000. When pressing any of them nothing seems to happen. We have a problem with one of the sensors which I need to replace but can't get into any of the programming modes. Is there some kind of lock to enable the buttons or is it likely that the control unit is faulty? All other functions, lights etc... on the control unit are working.

Hi,

thank you for the message,

the control panel if new will not be locked and should be operational providing the controller has been programmed. To initiate programming please refer to the manual listed on our webpage.

once programmed the buttons should then work.

Joe