Maglock power reading 5v

[JoeF]

Hello , I have a bft thalia P with 24v opener , the maglock stopped working , thinking it was faulty I replaced it , it hasn’t resolved the issue , when checking the board the 28/29 shows 5v only, and it shows 5v at the maglock itself, the outlet 20/21 for the warning light is 24v and works fine, any help to point me in the right direction would be great assistance please.

Hi,

does this read 5v with no cables connected, if so then the output is faulty and you will need a PSU and relay and wire this into the 12v lock output.

Let me know

Joe