BFT Rigel 5 issue

[Adamit]

Hello,

I have a customer who has a 2 gate swing gate setup. one gate stopped working, and the motor was "stuck".

Releasing the motor and testing revealed the motor was shot.

New motor installed, all wired correctly, but now, it just doesnt move.

The existing left gate works fine still, just no movement from the right gate, even with the arm disconnected.

Any ideas what the issue could be ?

Thanks
A