Genius Gate System Problem - Printable Version +- Electric Gates, Garage Door, Access Control, Smart Home & Security Forums (https://www.gateguide.co.uk) +-- Forum: Gate Automation and Installation Help (https://www.gateguide.co.uk/forumdisplay.php?fid=1) +--- Forum: Automatic Gates - Help and Support (https://www.gateguide.co.uk/forumdisplay.php?fid=20) +--- Thread: Genius Gate System Problem (/showthread.php?tid=6510)

Genius Gate System Problem - grasshopper - 30-06-2019 Hi There,  I am new to the forum so hello all.  We had our home renovated 2 years ago and decided to have Electric Gates fitted for security reasons and to stop the kids,etc. from running out onto the road.  They were installed by a professional and worked brilliantly. It is a Genius system.  But about 3 months ago, I tapped in the code into the keypad as usual, it made the beep to say the code had been accepted, but nothing happened....just silence.... So, I tried to contact the installer, but cannot seem to track him down, His phone is not even ringing. I am not even sure if he is still in business? I tried contacting other installers, etc. but none of them use the Genius system and to be honest, are not interested in fixing a system that they did not install... So, after 3 months of being fed up of open and closing out gates manually, I opened the control box and downloaded a copy of the manual for the control board which is a Genius Brain 17.  So, with my incredibly un-technical knowledge, I followed the manual and saw that there was an error light flashing on the board. So, I managed to find out it was showing Error code 14 - Configuration Error. So, following the manual, It suggested going through a Setup again, which I did and the error disappeared and the gates were working again...brilliant!! They worked all day yesterday...but I wake this morning...and try to open the gates using the keypad....and nothing... I opened the box again and this time another error code on the control board is showing, Error Code 12 - BUS G-WAY CALL... This time I am stumped...I do not have enough knowledge to do anything further myself. It is strange that they worked perfectly for 2 years and the problems have only recently started?  Would anyone have an idea what may be the problem?  Is the control board faulty and just need replacing or something else? I would really appreciate any help...just want to get my lovely electric gates working again... Thanks so much!! RE: Genius Gate System Problem - JoeF - 01-07-2019 Hi, it could just be that there are several faults on the system and it is just coincidence. i would personally suggest you to get an installer out to check this as it will require you need to remove the cables.